I am more than delighted to report...
Feb. 11th, 2009 03:01 pm...that Southwest Airlines just called me to say they are refunding the entire additional amount it cost to reschedule my travel back from San Francisco to BWI immediately following my grandmother's stroke in January.
Apologies to those who don't like the 'no reserved seating' thing. I LOVE this company.
Apologies to those who don't like the 'no reserved seating' thing. I LOVE this company.